Yikes. Shambles.

Yikes. A shambles. First they were offline for 72hrs, so couldn't access self service and they couldn't get anything done themselves on their side.

Was a promised an escalation that did not happen today.

I've been queuing to speak to someone for 30min and counting. Imagine having your WiFi down during the holidays and a kid driving you up the wall as a result. And then agents getting cheeky with you, even though you're paying their salary.

This close to reversing my debit order and moving on. Can't be bothered to care anymore.