TA
Thana' Abrahams

1 reviews | Active since Oct 2021

25 Oct 2021, 15:44

Yet another bad experience

Refer to our previous message...

Two days later our connection was down again and after numerous calls I got through to someone who was unable to assist as their systems was off line.Then after 2 I was promised a call back but at 7.30 the evening no response. I eventually called again and after several attempts I was finally assisted,Only to find out that when the system's went back on line they forgot to reset our connection. Again my question remains.... "Who wants to deal with such a **** Service Provider". We were then back on line for 3 days.... And now been disconnected since Friday and today it's 4 days later. I spoke to someone this morning and promised feedback before 3. We are now ready to cancel our contract.. Supersonic will lose more clients due to bad Service.

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Replies (1)
Supersonic
Supersonic 's reply25 Oct 2021, 17:52
Official
Good day Thana. 
Thank you for reaching out to Supersonic. I see that you are encountering issues with your internet connection and I apologise for the frustration caused. Kindly be advised that I will be looking into your query. 
Kind regards, Nonhlanhla