Yes

Last year October i asked for a top-up and paid for it using EFT same time and sent through my proof of payment, surprisingly when my invoice came it included the top-up amount which was already paid for. I then called and requested a refund, I was notifies then that i would not get a refund but my next bill would be R45 less, meaning that they would deduct the money owed to me on the bill, this didn't happen as the month after i paid a full R249. I called in to query and was told that the case has been sent to finance and they are working on it, again another month passed and i still hadn't received a refund or paid a lesser bill to rectify the mistake. I then called again and was told that the case has been closed, reason stated was "amount debited was correct", i was not even notified of this, not via a call or an sms. The case was re-opened and sent again to finance, but nothing ever gets done. On the 15th of January i requested that instead of getting the refund, they can top me up for the same amount owed to me then that would balance everything out, a top-up was actioned that day for R45. To my surprise still when i received my invoice on the 27th of January the R45 had been added to the bill making it R294. I called Supersonic to query and was told that a reminder will be sent to the person who has been allocated to the refund case to attend to it quickly and that it would also be escalated to a manager. I am disappointed to say that I did not receive feedback from anyone, and the debit went through as actioned, AGAIN I paid more than I should have. So it seems that Supersonic prioritizes getting their own money above REFUNDING what is due to their clients and clearly customer satisfaction is not at the top of their list, as long as they receive monthly payments all is well, not giving a care about what their clients are experiencing. I have wasted so much of my own airtime, calling and querying about my case and each time i do, I will be given an excuse, "the case has been allocated and will be resolved soon, we do refunds on Tuesday and Thursdays only" and this has been ongoing from October 2020 to January 2021, 4 MONTHS, FOUR ENTIRE MONTHS AND NOTHING HAS BEEN DONE. I ma so unsatisfied , I want to cancel the contract because clearly I am not valued at all.