DS
Daniel S

1 reviews | Active since Apr 2023

24 Aug 2023, 17:50

Wrongfully account suspended

Hi supersonic. You have send me an sms saying I owe money, which is not true. Now you have switched off my Internet connection. I have emailed you the proof of payment. I phoned your office no one is answering and even try to communicate on whatsup. Still NO HELP. So for how long will I have to be without Internet and still I need to pay full amount at the end of the. But clearly this is a problem from your side. And by the way clients are complaining on Hello Peter, seems like someone is not doing their job and management is definitely not caring for their clients needs.

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Replies (3)
Supersonic
Supersonic 's reply24 Aug 2023, 18:02
Official
Good day, thank you for contacting Supersonic fibre. We would like to apologize for the lack of service you have received from Supersonic agents regarding your account. Kindly note we will look into this matter and provide you with feedback shortly. Our sincere apologies once again. Regards Supersonic Team.

Best regards,

Supersonic
Supersonic 's reply24 Aug 2023, 18:13
Official
As per our telephonic conversation I will wait for your proof of payment and sort out your account. My apologies once again Daniel. J.M

Best regards,

Supersonic
Supersonic 's reply24 Aug 2023, 18:59
Official
Your fibre has been activated. Thank you very much for your patience and understanding Daniel. Regards Supersonic Team. 

Best regards,