Wrong order

The service is poor.

First time, I call them because I was looking for uncapped internet. I spoke to one of their agent for an hour and she told me I will get a wifi which is uncapped. But when my wifi is delivered after a week my internet was not working. I called them and I was told my wifi was capped. I asked them to cancel my contract and come and collect their wifi as I was not interested in a capped internet .But I was told uncapped is available only in fibre, I said it's fine they must come and collect their wifi and come and install fibre. They told me it will take two or three weeks I must just keep on using capped wifi until the installers come, but that never happens.

What ****es me off is that their bill is still going up and no fibre installation. And they expect me to pay for something I didn't order (capped internet).

Please assist before I take this matter to ombadsman.

Regards Warren