1 reviews | Active since Mar 2022
Wrong Data Package - No Internet for 3 Days
Firstly they put me on 60/60 package instead of the uncapped package that i am paying for , I have been calling countless times for assistance since Friday but the agents keep on telling me different stories , now i have to buy mobile data in order to work while i am paying supersonic for WIFI , I don't seem to understand why its so hard for them to rectify their mistake and prioritise their customers , I cant be paying R999 for uncapped Wi-Fi then receive a 60/60 Which costs R399 it doesn't make sense to me , it should be considered as ***** now the 60/60 Day time data is finished I have been without internet for 3 Days an no one has called me to update me of the progress of this issue which is quite sickening.
I hope this gets fix by the end of business today .
Best regards,
Best regards,
Best regards,
Best regards,
As per our conversation, your package has been updated so you are on the uncapped package and therefore should and will not run out of data.
Best regards,
As per our conversation, your package has been updated so you are on the uncapped package and therefore should and will not run out of data.
Best regards,
As per our telephonic conversation before I called I made sure that I check the system first, and as mentioned earlier it has been changed and the change was done today at 10am. It will take time to change on the system but the changes were made and you should not run out of data going forward.
Best regards,
As per our telephonic conversation before I called I made sure that I check the system first, and as mentioned earlier it has been changed and the change was done today at 10am. It will take time to change on the system but the changes were made and you should not run out of data going forward.
Best regards,
Best regards,
Best regards,