NS
Nomalungelo S
1 reviews | Active since Sept 2013
03 Nov 2020, 11:29
Wrong billing and no refund but more bill and no service
Their service is very bad i had billing query since 25th September and we are now in November i have not received my refund as they over charged me and i have not even received a courtesy call and they are still continuing to charge me, this is very bad service
Helpful (0)
Replies (3)0
Replies (3)
Supersonic 's replyOfficial
03 Nov 2020, 13:42Hello Nomalungelo
Sorry to see that you have not received satisfactory service from us. Please note that I have escalated your complaint and you will be contacted by one of our agents to ensure that this is rectified.
Regards,
Sandra
Sorry to see that you have not received satisfactory service from us. Please note that I have escalated your complaint and you will be contacted by one of our agents to ensure that this is rectified.
Regards,
Sandra
Supersonic 's reply03 Nov 2020, 13:42
Official
Hello Nomalungelo
Sorry to see that you have not received satisfactory service from us. Please note that I have escalated your complaint and you will be contacted by one of our agents to ensure that this is rectified.
Regards,
Sandra
Sorry to see that you have not received satisfactory service from us. Please note that I have escalated your complaint and you will be contacted by one of our agents to ensure that this is rectified.
Regards,
Sandra
NS
Nomalungelo S's updateReviewer Update
09 Nov 2020, 09:26Hi Sandra
Issue is till not sorted and no call has been received and today its 6 days later and no feedback no call, your service is really bad guys , you need to relook at the way you treat your customers its really saddening, please fix the billing and give me my money back , otherwise i will be left with no choice but to cancel with you guys i cant deal with ******
Issue is till not sorted and no call has been received and today its 6 days later and no feedback no call, your service is really bad guys , you need to relook at the way you treat your customers its really saddening, please fix the billing and give me my money back , otherwise i will be left with no choice but to cancel with you guys i cant deal with ******
NS
Nomalungelo S's update09 Nov 2020, 09:26
Reviewer Update
Hi Sandra
Issue is till not sorted and no call has been received and today its 6 days later and no feedback no call, your service is really bad guys , you need to relook at the way you treat your customers its really saddening, please fix the billing and give me my money back , otherwise i will be left with no choice but to cancel with you guys i cant deal with ******
Issue is till not sorted and no call has been received and today its 6 days later and no feedback no call, your service is really bad guys , you need to relook at the way you treat your customers its really saddening, please fix the billing and give me my money back , otherwise i will be left with no choice but to cancel with you guys i cant deal with ******
Supersonic 's replyOfficial
09 Nov 2020, 10:37Hello Nomalungelo,
My apologies once again. I will have the billing department contact you today in order to rectify this.
Regards,
Sandra
My apologies once again. I will have the billing department contact you today in order to rectify this.
Regards,
Sandra
Supersonic 's reply09 Nov 2020, 10:37
Official
Hello Nomalungelo,
My apologies once again. I will have the billing department contact you today in order to rectify this.
Regards,
Sandra
My apologies once again. I will have the billing department contact you today in order to rectify this.
Regards,
Sandra