GM
Godfrey M

1 reviews | Active since Jul 2020

30 Jun 2021, 12:50

WoW The Service is Amazingly Shocking

My internet has been offline since this morning, i called your call center spoke to 3 people who were clueless the last person i spoke to even hung up on me, few min later i received an sms that i have reached 100% of my day time data... I called ahain and was told that i have indeed depleted my data i told the person to check my balance as i was unable to check also and i was certain that i had almost 28Gig left, i had to drive to the office to work few hours later checked my balance and i have 27Gig left... And made a call again i was told you were offline the lady apologised and said my services were reconnected as to why she doesn't know and she said she will log a call for re activation. WOW your service guys i give up... Rain has a 4.1 ratings on hellopeter and they running a special of R479 uncapped internet. My friend is using Rain and download speed is +30mbps & I'm with Supersonic bad service + slow speed. Maybe it's time for a change!!!

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Replies (1)
Supersonic
Supersonic 's reply30 Jun 2021, 20:16
Official
Good day, Godfrey Mudzunga. Thank you for reaching out to supersonic fibre. I am sincerely sorry for the frustration caused. We will follow up on your behalf so that this issue can be resolved for you. 
Kind regards.
Joshua.