WOULD RATE 0 STARS IF I COULD!!

WOULD RATE 0 STARS IF I COULD!!

My family has been with Supersonic for over 7 years and the way they treat their loyal customers is APPALLING. I had to do their job for them and raise a ticket with the ISP Vumatel to configure my router. I was told three weeks ago when after I escalated my issue that should the issue not be resolved remotely that they would send a technician out within 48 business hours. The issue could and was not resolved remotely and was promised that a technician would be out to assist with the router as Vumatel identified the issue lies with Supersonic and not them. Vumatel even went the extra mile to get a technician to troubleshoot the issue and even after they re-escalated the issue back to Supersonic, no further communication nor resolution was given.

I have now cancelled my account with them and have requested that they release my line so I can start with my new provider Metro Fibre. It has been over 72 business hours and the line STILL has not been released and when I called they said and I quote “we did not release the line because we thought we could resolve the issue” but then still proceeded to not assist.

I want my line released ASAP! Worst place ever to get your fibre from. They treat their loyal customers with the most disgusting service ever. Do not use them. Rather use Metro Fibre.