WORT BACK UP SUPPORT SYSTEM EVER

THIS MARKS 48HOURS OF NO WIFI SERVICE!!!!!! PHONED THE HELP AMD SUPPORT LINE ABOUT 5 TIMES AND STAY I HOLD FOR OVER 20MIN AT A TIME WITH NO ANSWER. WHATSAPP SUPPORT DOES NOT WORK. THERE IS NO WAY OF GETTING HOLD OF SUPERSONIC. IVE BEEN A PAYING CUSTOMER FOR 5 YEARS AND IT'S SAD TO SAY THAT SUPERSONICS SERVICE HAS GONE I A SEVERE DOWNWARD SPIRAL FOR THE LAST FEW YEARS. SUPPORT CALL ME SUPER URGENTLY TO RESOLVE THIS OTHERWISE I'LL BE SUPER FAST CHANGING MY SUBSCRIPTION