NK
Nkululeko K
1 reviews | Active since Jul 2011
01 Jan 2022, 11:15
Worst support service
Very poor support and issue resolution processes. 2 months later and I am still being billed twice for a serive I have never used. Terrible service.
Helpful (0)
Replies (3)0
Replies (3)
Supersonic 's replyOfficial
01 Jan 2022, 13:03Good afternoon Nkululeko
Thank you for contacting Supersonic Fiber, l understand your frustration and l sincerely apologize for the inconveniences caused, l will be in contact with you shortly after following up with the Finance department with your query and revert back with feedback.
Warm regards
WN
Thank you for contacting Supersonic Fiber, l understand your frustration and l sincerely apologize for the inconveniences caused, l will be in contact with you shortly after following up with the Finance department with your query and revert back with feedback.
Warm regards
WN
Best regards,
Supersonic 's reply01 Jan 2022, 13:03
Official
Good afternoon Nkululeko
Thank you for contacting Supersonic Fiber, l understand your frustration and l sincerely apologize for the inconveniences caused, l will be in contact with you shortly after following up with the Finance department with your query and revert back with feedback.
Warm regards
WN
Thank you for contacting Supersonic Fiber, l understand your frustration and l sincerely apologize for the inconveniences caused, l will be in contact with you shortly after following up with the Finance department with your query and revert back with feedback.
Warm regards
WN
Best regards,
NK
Nkululeko K's updateReviewer Update
01 Feb 2022, 05:46We are now 3 months in and the issue is still not resolved. Again I am being invoiced for a service I have never used...and I was even charged cancellation fees last month. How is that for treating your customers fairly?
NK
Nkululeko K's update01 Feb 2022, 05:46
Reviewer Update
We are now 3 months in and the issue is still not resolved. Again I am being invoiced for a service I have never used...and I was even charged cancellation fees last month. How is that for treating your customers fairly?
NK
Nkululeko K's updateReviewer Update
05 Feb 2022, 05:55Still no resolution and no one has contacted me.
NK
Nkululeko K's update05 Feb 2022, 05:55
Reviewer Update
Still no resolution and no one has contacted me.