Worst support ever

Good day

Please sort out this account. According this confirmation,this account was canceled. Its been suspended since 23rd December 2024 due to failed debit order. Amount charged for router i never ordered or received and refused to pay. After several calls,support tickets logged and many many emails not being followed up, since June 2024, I informed you that I'm no longer interested in your business.( I paid my monthly service fees via eft every month since you invoiced me in October 2024 for a router. There have been no communication from your accounts department regarding the many logged inquiries regarding that R499. You suspended my service for an unresolved,open inquiry, not even for an unpaid internet monthly account fee,which has always been paid month after month.) Yet you are still wanting to hand me over to credit bureau,debit my account and still billing me for ongoing service. I have really had enough now. After communicating with your Tech department which confirmed that a request for reversal of the charge for the router will be sent to accounts, you said it needs to be investigated. That was 6weeks ago. I am already being charged for february 2025 service that i don't have and don't want. This very email is going to be posted to HELLO PETER. Its been weeks contemplating whether i should. However future clients should know what *******ion and lack of internal processes and external support your company provides.