WORST SP DEALT WITH

I have logged an issue with Supersonic in the beginning of April and now its mid May and to date - my issue has not been resolved

I have posted a few reviews on here and I did get some responses from there support team and from Thando and then after doing all the speed tests etc as per request from the support team someone did contact me via Facebook Messenger to see what the issue is and tried to resolve it - this was on the 7th of may

My support ticket number - CAS-580322-M2J8H9 had been updated and that the support will provide feedback - so I waited and gave them a chance

I requested for an update on Thursday the 13th (almost a week after they updated me) - to find out what is the update on my case as i had sent screenshot of the speeds I was getting and its been way to long since I have gotten an update or fix on my line This is really ridiculous!!!!!!

All I was told was this - "Hi Naveer, I see you have a case number CAS-580322-M2J8H9 already logged with the Support team and I can see they still doing some few tests on your line and they will provide feedback as soon as they have a fix. You may follow up directly with the Support team on your case on either a call or WhatsApp number on ***. We sincerely apologize for any Inconvenience caused. Thanks PMa"

For me this is not good enough!!! The only reason why I got this SP was because of a recommendation on the speeds I would be getting and because it was uncapped - I use this for working and personal but with the speeds I am getting all day everyday its really pathetic I never had an issue from the time I got it in November till the end of March 2021 I was getting amazing speeds - all of a sudden it just dropped and dropped drastically where I can even sit in a work meeting without the thing buffering all the time!

When I first logged the issue I was told there was high utilization on the line that is why the speeds were so bad and that I need to upgraded my UNCAPPED PACKAGE ----- TOO WHAT??? As of recent I have hardly been using it and the speeds are still ****! I have told that there are factors that can cause it - high volume on the tower, buildings in the way etc I never had this issue before ---- SO WHY NOW ALL OF A SUDDEN IT CHANGED! If there is high volume on the tower, it will not be all the time and not every single day!

I don't know why else to do - I have been going back and forth with these people and nothing has come of it in over a month and half!!!

It seems there is no SLA on there calls logged and every time I have to ask for feedback or an updated!

Another thing - I have been working in IT for more than 12 years, so I know a thing or two about all this ****!!