Worst service, sorry no service

I only give one star as you can not select a negative star rating. This is easily the poorest service, sorry there has been no service. Although some of the consultants have tried to help. So, 3 weeks ago I completed the application form and then payed the following day. Since then, Ive been told my query has been escalated to a project coordinator, a manager and still no response. These people should be fired. The CEO should be informed of the total lack of customer service and I still don't have my package/LTE device. I've been told it was delivered unsuccessfully, even though I gave a cell number to phone when at my gate. I'm then told they tried phoning and my line was engaged, even though there is no missed call on my phone. I've been home for two months, so couldn't have been that they missed me. Etc etc and I've spent almost 200minutes of airtime and over 18 hours trying to sort their issues/chalanges and I even said I would report them on hello Peter. I was then ignored for three days and had to use my fiance's phone. I'm now requesting my money back for the last two days and still being shoved from pillar to post. I went to MTN to complain and was advised they couldn't do anything about it. Shocking, poor, lack of customer service!!! I only want my money back now. Next step is the ombudsman if no joy!!!