Worst service Provider (Supersonic)

Super sonic is the worst service provider I had to deal with. on the 18th of October I sent a cancellation email to their department which made mention that they'll make contact within 5 days.

The 5 days had passed and still no contact having made endless calls and using my mobile as a hotspot so they could sort their issues out. Finally when the cancellation call was returned I was advised that the last day of the service will be on the 10th of December.

The cancellation was made due to the fact that I had to go straight 4 days with no connection. On the first day I called to report this some guy told me how the brain works instead of telling me what the issues were and only after the fourth day they made mention that the issue was with their service provider and at this time I was still the person that followed up.

Now, the real issue comes after the contract is supposed to be terminated. On the 25th of November they debited my account an amount of R1673.79 and this was because of the router apparently according to the guy I spoke to and when they pick up the router they will refund me the outstanding. To date I'm still awaiting that collection.

On the 30th if not the 1st my account was activated by a lady that told me she can see that the last day is the 10th of December now all this.

On the 29th of December Supersonic however they are SUPER I don't know and they tried to debit my account. This comes after a budget made for all the debits that were supposed to go out didn't happen and the financial institution i am with has also charged me for a failed debit due to this.

I got on a call with some lady for about 30minutes having been put on hold for close to 30 minutes only to come back and tell me that she is following up with her senior and when the call cut there was no returned call and/or anything of a sort.

The lady said that they will cancel the subscription today (meaning the 29th of November)

Today, the 30th of December a made a call and was placed on hold for over 30 minutes and counting with someone that didn't even do a security check to check my account. Not even once did this person get back to me to let me know that they are still busy but I will continue to hold until some feedback and or response.

I have been keeping up with the company and never missed a single payment since joining but they are the worst ever and really want nothing to do with them.

Never got a reference in my entire line of calls made because none of the calls get to a satisfactory end.

The person still didn't give me a response but will continue to listen to the recordings according to what they said.