WORST SERVICE PROVIDER IN THE WORLD
This is by FAR the WORST service in the world. I will have more success finding ice to buy in the Amazon Jungle than getting a 50Mb line up to speed. Customer service is **** to say the very least. Getting feedback is ZERO on a contract, and I just Wished I have moved over to Rain, which I will be doing if my fibre line is not reaching 50mb by end of this month. For anyone that want to get Supersonic, please please please DONT, they are SO bad. Nepic service was BY FAR better than these clowns,
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Replies (3)
Supersonic 's replyOfficial
15 Jan 2021, 17:58Good afternoon DJ Rautenbach
I apologise for the speeds that you have been getting.
Shortly I'll send you a PM to request some info for me to open a
case with support engineering.
Best regards
Sandra
I apologise for the speeds that you have been getting.
Shortly I'll send you a PM to request some info for me to open a
case with support engineering.
Best regards
Sandra
Supersonic 's reply15 Jan 2021, 17:58
Official
Good afternoon DJ Rautenbach
I apologise for the speeds that you have been getting.
Shortly I'll send you a PM to request some info for me to open a
case with support engineering.
Best regards
Sandra
I apologise for the speeds that you have been getting.
Shortly I'll send you a PM to request some info for me to open a
case with support engineering.
Best regards
Sandra
Supersonic 's replyOfficial
15 Jan 2021, 17:58Good afternoon DJ Rautenbach
I apologise for the speeds that you have been getting.
Shortly I'll send you a PM to request some info for me to open a
case with support engineering.
Best regards
Sandra
I apologise for the speeds that you have been getting.
Shortly I'll send you a PM to request some info for me to open a
case with support engineering.
Best regards
Sandra
Supersonic 's reply15 Jan 2021, 17:58
Official
Good afternoon DJ Rautenbach
I apologise for the speeds that you have been getting.
Shortly I'll send you a PM to request some info for me to open a
case with support engineering.
Best regards
Sandra
I apologise for the speeds that you have been getting.
Shortly I'll send you a PM to request some info for me to open a
case with support engineering.
Best regards
Sandra
's updateReviewer Update
18 Jan 2021, 12:21Good Day Sandra/Francois, thank you for getting back to me.
Weather I use my computer with Lan on speedtest.net or on my phone via wifi, I consistantly get 10.45Mb. The Upgrade was done, as everyone told me, but I dont get speeds faster than the 10 that Im getting now.
And because the upgrade shows on your side, I will be billed for a 50Mb line and not the 10 that Im getting, which is unfair.
I will keep in touch and reboot my Router every morning to see if its up to speed.
DJ
Weather I use my computer with Lan on speedtest.net or on my phone via wifi, I consistantly get 10.45Mb. The Upgrade was done, as everyone told me, but I dont get speeds faster than the 10 that Im getting now.
And because the upgrade shows on your side, I will be billed for a 50Mb line and not the 10 that Im getting, which is unfair.
I will keep in touch and reboot my Router every morning to see if its up to speed.
DJ
's update18 Jan 2021, 12:21
Reviewer Update
Good Day Sandra/Francois, thank you for getting back to me.
Weather I use my computer with Lan on speedtest.net or on my phone via wifi, I consistantly get 10.45Mb. The Upgrade was done, as everyone told me, but I dont get speeds faster than the 10 that Im getting now.
And because the upgrade shows on your side, I will be billed for a 50Mb line and not the 10 that Im getting, which is unfair.
I will keep in touch and reboot my Router every morning to see if its up to speed.
DJ
Weather I use my computer with Lan on speedtest.net or on my phone via wifi, I consistantly get 10.45Mb. The Upgrade was done, as everyone told me, but I dont get speeds faster than the 10 that Im getting now.
And because the upgrade shows on your side, I will be billed for a 50Mb line and not the 10 that Im getting, which is unfair.
I will keep in touch and reboot my Router every morning to see if its up to speed.
DJ