Worst service provider disgusting and rude

Terrible experience I placed an order it's more than 14 days and they still have not resolved it. They say my order is with a person Buhle who has not even sorted my order from 2nd January requested to speak to a manager or team leader they always say they in a meeting today I spoke to a nonhlanhla which I feel is not her name she **** because I said I'm going to post this review she said all the managers are on lunch break and there's no manager or team leader on the floor and I should go on the website and cancel the order. The service from supersonic is bad yet I was recommended to go to supersonic used tons of airtime calling them they dont even return call or even if you log a ticket online they dont respond to it.