Worst Service Provider!!!!

Not 1 day with Supersonic has been without problems, we seem to be calling them more than anyone. Once again we don't have any internet service. We were moved over, uninformed, from a brilliant service provider to Supersonic and had problems eversince. We haven't had internet for 1 full week, it will go off and stay off for hours on end! Best of all, they deduct more than they should but deliver no service adding value. Everytime we call to complain, the router gets blamed (that's if you're lucky and your call gets answered and not dropped after hours of holding to speak to a "superstar"), it's always being escalated but no call is ever received from the person that this complaint has been escalated to, the WhatsApp service is non existing and the email given to send complaints to can also not be used. We are having fibre lines installed currently and my husband and I will DEFINITELY NOT be using Supersonic. We will really be telling everyone who asks for referrals, not to go to Supersonic if they want service. Worst service we have ever had. If we had to pay Supersonic based on service delivery, we'd sure have more spending money.