IO
Ipeleng O
1 reviews | Active since Jul 2018
01 Jun 2021, 18:08
Worst service provider
I have been with supersonic from the 30th April 2021 and received my router on the 3rd of May. Fine. Over the month of May, I had several instances where my internet was disconnected. On of the times, the consultant said she'll charge R70 for a top up bundle to my account so that it can reboot the connection... I still had no internet and was billed that R70 anyway. Yesterday, debit order went through and I had no network for most of the evening. Today I am experiencing the same problem. I was on a call with their consultants and she was supposed to have called me back an hour ago. I'm still waiting... And still no network. These guys are pathetic honestly.
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Replies (2)
Supersonic 's replyOfficial
02 Jun 2021, 13:39Good day Ipeleng O, W Thank you for reaching out to Supersonic. We apologize for this experience. Please note that i have requested one of our technical support team agents to give you a call so that we can have your technical issue resolved. SN
Supersonic 's reply02 Jun 2021, 13:39
Official
Good day Ipeleng O, W Thank you for reaching out to Supersonic. We apologize for this experience. Please note that i have requested one of our technical support team agents to give you a call so that we can have your technical issue resolved. SN
IO
Ipeleng O's updateReviewer Update
08 Jun 2021, 07:22When exactly are they supposed to call and resolve this? It's been 6 days since you responded with an empty promise.
Your incompetence is expensive!!!!!!
Your incompetence is expensive!!!!!!
IO
Ipeleng O's update08 Jun 2021, 07:22
Reviewer Update
When exactly are they supposed to call and resolve this? It's been 6 days since you responded with an empty promise.
Your incompetence is expensive!!!!!!
Your incompetence is expensive!!!!!!