mA
marschliono A
1 reviews | Active since May 2012
25 Mar 2024, 08:33
worst service provider.
I received a call from a debt collection agency claiming that I owe money to Supersonic, which is ridiculous. I canceled my account in August 2021, and their team even collected the router. My account was fully paid, yet it has been turned over to a debt collection agency. Despite presenting all my statements and payments to the agency, they showed no interest. Their sole focus seems to be on collecting money that I do not owe to Supersonic. I would advise caution with this service provider
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Replies (2)
Supersonic 's replyOfficial
25 Mar 2024, 12:03Good day, Marschliono,
Thank you for reaching out to Supersonic.
My sincere apologies for the frustration and inconvenience caused.
I will be doing a follow-up with our billing department concerning your query, and I will revert with feedback as soon as possible.
Kind regards,
AM
Thank you for reaching out to Supersonic.
My sincere apologies for the frustration and inconvenience caused.
I will be doing a follow-up with our billing department concerning your query, and I will revert with feedback as soon as possible.
Kind regards,
AM
Supersonic 's reply25 Mar 2024, 12:03
Official
Good day, Marschliono,
Thank you for reaching out to Supersonic.
My sincere apologies for the frustration and inconvenience caused.
I will be doing a follow-up with our billing department concerning your query, and I will revert with feedback as soon as possible.
Kind regards,
AM
Thank you for reaching out to Supersonic.
My sincere apologies for the frustration and inconvenience caused.
I will be doing a follow-up with our billing department concerning your query, and I will revert with feedback as soon as possible.
Kind regards,
AM
mA
marschliono A's updateReviewer Update
25 Mar 2024, 13:48I am not liable for anything.
This is a prepaid service.
I could only use the service if I had paid for it in advance. (To make it clearer for you, it is like having a DSTV account.
You cannot watch DSTV for a month if you do not pay for it, and when you reactivate your service, you do not have to pay any outstanding amounts.)
This is a prepaid service.
I could only use the service if I had paid for it in advance. (To make it clearer for you, it is like having a DSTV account.
You cannot watch DSTV for a month if you do not pay for it, and when you reactivate your service, you do not have to pay any outstanding amounts.)
mA
marschliono A's update25 Mar 2024, 13:48
Reviewer Update
I am not liable for anything.
This is a prepaid service.
I could only use the service if I had paid for it in advance. (To make it clearer for you, it is like having a DSTV account.
You cannot watch DSTV for a month if you do not pay for it, and when you reactivate your service, you do not have to pay any outstanding amounts.)
This is a prepaid service.
I could only use the service if I had paid for it in advance. (To make it clearer for you, it is like having a DSTV account.
You cannot watch DSTV for a month if you do not pay for it, and when you reactivate your service, you do not have to pay any outstanding amounts.)