TM
Tokozani M
1 reviews | Active since May 2019
31 Jan 2024, 17:36
Worst service provider
My supersonic wifi router was hit by power surge, I was advised that I should pay R2500 for a replacement which I paid on the 12th of January and was told I will receive the router in 3-5 working days. To date I have not received the router nor response as to why, when you call into the call centre you hold for 50 minutes and the call cuts. No one calls you back, I also escalated the matter on their website and all those cases are pending with no response.
If I could give 0 stars I would.
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Replies (2)
Supersonic 's replyOfficial
31 Jan 2024, 18:14Hi there, We have noticed your comment and would certainly like to assist you with any unresolved query you may have, we will reach out to you directly.
Supersonic 's reply31 Jan 2024, 18:14
Official
Hi there, We have noticed your comment and would certainly like to assist you with any unresolved query you may have, we will reach out to you directly.
TM
Tokozani M's updateReviewer Update
05 Feb 2024, 11:21Good day,
I still have not had a a response to the above complaint, still no router and no traction whatsoever
This is completely unacceptable,I paid R2500 for a router I still don’t have
I’m still waiting for the callback I was promised last month
I still have not had a a response to the above complaint, still no router and no traction whatsoever
This is completely unacceptable,I paid R2500 for a router I still don’t have
I’m still waiting for the callback I was promised last month
TM
Tokozani M's update05 Feb 2024, 11:21
Reviewer Update
Good day,
I still have not had a a response to the above complaint, still no router and no traction whatsoever
This is completely unacceptable,I paid R2500 for a router I still don’t have
I’m still waiting for the callback I was promised last month
I still have not had a a response to the above complaint, still no router and no traction whatsoever
This is completely unacceptable,I paid R2500 for a router I still don’t have
I’m still waiting for the callback I was promised last month