KW
Keshika W
1 reviews | Active since Mar 2023
05 Dec 2023, 11:33
WORST Service provider
Worst ISP ever please be careful when making this disgusting company your service provider. They bill you incorrectly take all your payments and allocate to the incorrect billing. Dont inform you on the TC's staff will not take accountability for the errors that they make. Senior staff is forever in a meeting and unable to take calls and nothing get done with any queries. They just pass the queries from department - department
Helpful (0)
Replies (5)0
Replies (5)Supersonic 's replyOfficial
05 Dec 2023, 11:42Good day, thank you for contacting Supersonic. We apologize for the inconvenience we will contact you shortly.
Supersonic 's reply05 Dec 2023, 11:42
Official
Good day, thank you for contacting Supersonic. We apologize for the inconvenience we will contact you shortly.
KW
Keshika W's updateReviewer Update
05 Dec 2023, 11:47i would really like you to contact me so that i can send you all the 52 emails that i have sent to various of your staff members- all the complaints that i have lodged and informing you of all the billing errors.
KW
Keshika W's update05 Dec 2023, 11:47
Reviewer Update
i would really like you to contact me so that i can send you all the 52 emails that i have sent to various of your staff members- all the complaints that i have lodged and informing you of all the billing errors.
KW
Keshika W's updateReviewer Update
05 Dec 2023, 12:41i have sent everything and this is not the matter of my payments no being allocated. It is the case of you at supersonic billing me incorrectly,, billing me for nonsense that i do not know about. Billing me for 2 months that i had no connection and billing me at a complete different address that does not even belong to me.. giving me disgusting service and have staff members that can not run with a query. Basically for you at Supersonic being pathic at providing service. You are supersonic SUCK
KW
Keshika W's update05 Dec 2023, 12:41
Reviewer Update
i have sent everything and this is not the matter of my payments no being allocated. It is the case of you at supersonic billing me incorrectly,, billing me for nonsense that i do not know about. Billing me for 2 months that i had no connection and billing me at a complete different address that does not even belong to me.. giving me disgusting service and have staff members that can not run with a query. Basically for you at Supersonic being pathic at providing service. You are supersonic SUCK
KW
Keshika W's updateReviewer Update
05 Dec 2023, 12:45i know your portal works that is how i have picked up all your errors and have over 52 emails to various staff members and i would love to share same with you. The pity is that i wish i could share all 52 emails on this platform for people to actually prior to making you a service provider i hope that the ISP complaints removes you as a accredited service provider as you know nothing about service ... customer interaction ... resolution of queries and correct billing ... all you know is how to take our money and do whatever you want on our account ....
KW
Keshika W's update05 Dec 2023, 12:45
Reviewer Update
i know your portal works that is how i have picked up all your errors and have over 52 emails to various staff members and i would love to share same with you. The pity is that i wish i could share all 52 emails on this platform for people to actually prior to making you a service provider i hope that the ISP complaints removes you as a accredited service provider as you know nothing about service ... customer interaction ... resolution of queries and correct billing ... all you know is how to take our money and do whatever you want on our account ....
Supersonic 's replyOfficial
05 Dec 2023, 12:49Good day, thank you for contacting Supersonic Fibre, we do apologize for your unpleasant experience thus far, please note one of our skilled agents will be in contact with you to assist shortly.
Supersonic 's reply05 Dec 2023, 12:49
Official
Good day, thank you for contacting Supersonic Fibre, we do apologize for your unpleasant experience thus far, please note one of our skilled agents will be in contact with you to assist shortly.
