MS
Marguerite S

1 reviews | Active since Sept 2020

16 Sept 2020, 11:31

Worst service on earth

16 days, still no WiFi from Supersonic, who I signed up with to connect on 1 September. I cannot even cancel and go to another provider because even though they have not connected me I must still give them a month's notice and wait a month for another provider to be able to connect me. So i am stuck with no internet indefinitely. Supersonic you should close down. They wont even give me a contact number for their manager level. I have even contacted Calvin Collett, Supersonic's MD, via linked in. He accepted my invitation to link with him, but did not respond to my complaint at all. I sent him two linked in messages and no response. What kind of an MD has such low customer consciousness? After yelling on the phone like a mad person I now have an email address for an Angie Nel in Jhb who apparently is supposed to be handling my case. I have emailed her now. If no response today I call 567 and 702 Talk radio. because I do not know what else to do.

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Replies (1)
Supersonic
Supersonic 's reply16 Sept 2020, 15:41
Official
Hello Marguerite, 

Apologies for the inconvenience caused. We will be in touch as soon as possiblet to ensure that this gets resolved. 

Regards,
Sandra