JM
Joe M
1 reviews | Active since Dec 2021
25 Jan 2022, 07:48
Worst service in South Africa
I have been through hell with these *********** people. Still trying to get my line released despite them deactivating my service. I have NEVER received worse service than this in my lifetime. It is absolutely flabbergasting how a company can stay in business with this type of service. They will not be around for long.
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Replies (2)0
Replies (2)JM
Joe M's updateReviewer Update
25 Jan 2022, 17:12Hi Zante,
Thanks for escalating.
I have however not received a call from anyone. And I am still without internet, with no urgency on the side of Supersonic. This is completely unacceptable. I am dependent on a connection as I work from home. I have spent 15GB the last week on my own account to keep me connected. I have paid my settlement amount but still Supersonic will not release my line. Now suddenly my account is in arrears - although they sent me a settlement amount, which I paid a week ago!!!!
There is no word that describes this company better: INCOMPETENCE.
Thanks for escalating.
I have however not received a call from anyone. And I am still without internet, with no urgency on the side of Supersonic. This is completely unacceptable. I am dependent on a connection as I work from home. I have spent 15GB the last week on my own account to keep me connected. I have paid my settlement amount but still Supersonic will not release my line. Now suddenly my account is in arrears - although they sent me a settlement amount, which I paid a week ago!!!!
There is no word that describes this company better: INCOMPETENCE.
JM
Joe M's update25 Jan 2022, 17:12
Reviewer Update
Hi Zante,
Thanks for escalating.
I have however not received a call from anyone. And I am still without internet, with no urgency on the side of Supersonic. This is completely unacceptable. I am dependent on a connection as I work from home. I have spent 15GB the last week on my own account to keep me connected. I have paid my settlement amount but still Supersonic will not release my line. Now suddenly my account is in arrears - although they sent me a settlement amount, which I paid a week ago!!!!
There is no word that describes this company better: INCOMPETENCE.
Thanks for escalating.
I have however not received a call from anyone. And I am still without internet, with no urgency on the side of Supersonic. This is completely unacceptable. I am dependent on a connection as I work from home. I have spent 15GB the last week on my own account to keep me connected. I have paid my settlement amount but still Supersonic will not release my line. Now suddenly my account is in arrears - although they sent me a settlement amount, which I paid a week ago!!!!
There is no word that describes this company better: INCOMPETENCE.
JM
Joe M's updateReviewer Update
27 Jan 2022, 14:34Hi Zante
I havent heard from you again? Supersonic is still as useless as usual, no response and no-one contacting me back. You mentioned that a manager will phone me back. Apparently the manager is on leave - hahaha! And no supervisor around to assist me. It comes as no surprise.
What a terrible experience, it can not get any worse!!
I havent heard from you again? Supersonic is still as useless as usual, no response and no-one contacting me back. You mentioned that a manager will phone me back. Apparently the manager is on leave - hahaha! And no supervisor around to assist me. It comes as no surprise.
What a terrible experience, it can not get any worse!!
JM
Joe M's update27 Jan 2022, 14:34
Reviewer Update
Hi Zante
I havent heard from you again? Supersonic is still as useless as usual, no response and no-one contacting me back. You mentioned that a manager will phone me back. Apparently the manager is on leave - hahaha! And no supervisor around to assist me. It comes as no surprise.
What a terrible experience, it can not get any worse!!
I havent heard from you again? Supersonic is still as useless as usual, no response and no-one contacting me back. You mentioned that a manager will phone me back. Apparently the manager is on leave - hahaha! And no supervisor around to assist me. It comes as no surprise.
What a terrible experience, it can not get any worse!!