1 reviews | Active since May 2024
Worst Service in SA. Not only worst ISP, worst service of any company I've ever come across.
Supersonic have have been delivering the slowest internet speeds imaginable while I'm paying for 500/500. They haven't rep**** to a single email. Their Whatsapp support has made me do speed test after speed test for over a week, every day having the same conversation with some new agent who asks the same questions over and over and makes it out like the issue is my fault.
Then they have the nerve to say that I'm making things difficult when I tell them I'm done doing speed tests (I must have done at least 60 speed tests for them)
Then they want to charge me R500 for a call out to solve their tech issue.
I signed up for their service and within 10 days I emailed them to cancel the service (Which they've also not responded to) as it's without doubt the worst service of any sort I've ever received in SA, and I've dealt with Telkom and Home Affairs before.
Do not use this company even if it's your absolute last choice. They will make your life a living hell with their incompetence. It's essentially just *******, taking your money and not delivering a close to good enough service.
DO NOT USE SUPERSONIC
Thank you for reaching out to Supersonic. My sincere apologies for the frustration and inconvenience caused.
I will be doing a follow-up concerning your query, and I will revert with feedback as soon as possible.
Thank you for reaching out to Supersonic. My sincere apologies for the frustration and inconvenience caused.
I will be doing a follow-up concerning your query, and I will revert with feedback as soon as possible.
