Worst service from an ISP

I called in to check up on a case I opened 3 weeks ago and the agent told me the ticket was closed. This is extremely upsetting after all the back and forth and wasting my airtime to call you guys every other day for feedback and everyone I spoke to said that someone would contact me once my ticket was resolver.. The service is absolutely pathetic. And the fact that you don't have a cancellation department and when you email the cancellation email provided no one ever gets back to you... Please educate your customer service on the correct processes and have the decency to give feedback to customers instead of making empty promises and having us waste money calling you call center!!! My 1st time with Supersonic and this is the worst service I've received from an isp, and please do something about your very limited and useless customer portal, it is of no help to anyone..