MK
Mzwandile K
1 reviews | Active since Feb 2022
04 Mar 2022, 20:42
Worst service ever in my entire life, don't value their customers
I have the following issue with my service : AirFibre Monthly Uncapped 20 Mbps (Package ID : ***5) : I always lose internet connection I have reported this issue many times now and I don't get a permanent fix to it, today I'm reporting the matter for second time and I don't think that looks good on customer service. I will understand if I was reporting different issues but reporting same issue over and over again that's frustrating I was promised that an technician will come and see what's causing the internet problem but that never happened and I was promised that a supervisor will call me with my issue and and that did not happen as well. Or this is how you show your customers that you don't value them or you don't care about them. Can I get someone to urgently attend to my issue ASAP
Helpful (0)
Replies (9)0
Replies (9)
Supersonic 's replyOfficial
04 Mar 2022, 20:59Good day Mzwandile,
Thank you for reaching out to Supersonic. I apologize for the frustration caused. Kindly be advised that I will be looking into this query and provide feedback.
Kind Regards,
LB
Thank you for reaching out to Supersonic. I apologize for the frustration caused. Kindly be advised that I will be looking into this query and provide feedback.
Kind Regards,
LB
Supersonic 's reply04 Mar 2022, 20:59
Official
Good day Mzwandile,
Thank you for reaching out to Supersonic. I apologize for the frustration caused. Kindly be advised that I will be looking into this query and provide feedback.
Kind Regards,
LB
Thank you for reaching out to Supersonic. I apologize for the frustration caused. Kindly be advised that I will be looking into this query and provide feedback.
Kind Regards,
LB
MK
Mzwandile K's updateReviewer Update
04 Mar 2022, 22:27I need a permanent fix to this matter I'm tired of always reporting the same issue week in and week out. I will wait for your feedback.
MK
Mzwandile K's update04 Mar 2022, 22:27
Reviewer Update
I need a permanent fix to this matter I'm tired of always reporting the same issue week in and week out. I will wait for your feedback.
MK
Mzwandile K's updateReviewer Update
05 Mar 2022, 11:11How long should I wait for the feedback you promised me? Because I don't see any comment or anything happening
MK
Mzwandile K's update05 Mar 2022, 11:11
Reviewer Update
How long should I wait for the feedback you promised me? Because I don't see any comment or anything happening
MK
Mzwandile K's updateReviewer Update
05 Mar 2022, 18:16Hi please note that I'm currently available for the phone call as per our telephone conversation.
MK
Mzwandile K's update05 Mar 2022, 18:16
Reviewer Update
Hi please note that I'm currently available for the phone call as per our telephone conversation.
MK
Mzwandile K's updateReviewer Update
05 Mar 2022, 20:52Okay thank you for letting me know 👊🏽👊🏽👊🏽 I will wait for the technician, hope this will resolve the matter
MK
Mzwandile K's update05 Mar 2022, 20:52
Reviewer Update
Okay thank you for letting me know 👊🏽👊🏽👊🏽 I will wait for the technician, hope this will resolve the matter
MK
Mzwandile K's updateReviewer Update
08 Mar 2022, 11:32Hi LB,
Yes the technician was here unfortunately I was loadshedded by that time so he couldn't do anything, but he took few pictures and advise that the issue might be when they we installing the fiber. He said the is a call logged with the guys doing the installation they should come back and check what could be the problem.
I really appreciate your efforts on helping with regards to this matter, thank you.
Regards
Yes the technician was here unfortunately I was loadshedded by that time so he couldn't do anything, but he took few pictures and advise that the issue might be when they we installing the fiber. He said the is a call logged with the guys doing the installation they should come back and check what could be the problem.
I really appreciate your efforts on helping with regards to this matter, thank you.
Regards
MK
Mzwandile K's update08 Mar 2022, 11:32
Reviewer Update
Hi LB,
Yes the technician was here unfortunately I was loadshedded by that time so he couldn't do anything, but he took few pictures and advise that the issue might be when they we installing the fiber. He said the is a call logged with the guys doing the installation they should come back and check what could be the problem.
I really appreciate your efforts on helping with regards to this matter, thank you.
Regards
Yes the technician was here unfortunately I was loadshedded by that time so he couldn't do anything, but he took few pictures and advise that the issue might be when they we installing the fiber. He said the is a call logged with the guys doing the installation they should come back and check what could be the problem.
I really appreciate your efforts on helping with regards to this matter, thank you.
Regards
MK
Mzwandile K's updateReviewer Update
09 Mar 2022, 20:56Please note that the internet connection issue has started. I can't connect now can you assist.
MK
Mzwandile K's update09 Mar 2022, 20:56
Reviewer Update
Please note that the internet connection issue has started. I can't connect now can you assist.
MK
Mzwandile K's updateReviewer Update
10 Mar 2022, 08:50Can I get someone to assist urgently with my issue because it's affecting me to do my workPlease note that the internet connection issue has started. I can't connect now can you assist
MK
Mzwandile K's update10 Mar 2022, 08:50
Reviewer Update
Can I get someone to assist urgently with my issue because it's affecting me to do my workPlease note that the internet connection issue has started. I can't connect now can you assist
MK
Mzwandile K's updateReviewer Update
11 Mar 2022, 20:28I have lost internet connection again, can I get someone to assist urgently
MK
Mzwandile K's update11 Mar 2022, 20:28
Reviewer Update
I have lost internet connection again, can I get someone to assist urgently