Worst service ever - how can you be an MTN company????

I have been a supersonic customer for years and we have had very average internet speed and quality and its become worse and worse over time. I recently tried to upgrade my package because i dont have another fibre provider in the area. It took 15 mins to answer my call. the person trying to help told me that i need to log into my account online - not having done this frequently i forgot my password and asked to reset it and i still havent received my password reset email. I then managed to get onto the customer portal on my phone and when i tried to upgrade my package the option i chose to upgrade says: 'Checking your package options - we're busy checking what packages are available at your address:' and its still loading 15 minutes and counting. I am also an MTN customer and MTN own Super sonic - maybe time for MTN to get involved in Supersonic. This is the worst service I have ever experienced. The worst thing is you cant email or whatsapp with them to tell them whats going on - you have to phone a contact centre that is clearly unable to assist and have far too few agents to provide a decent service. Upgrade your technology, give your customers more options to communicate with you and try harder at providing a better service.