Worst service ever! Failed to activate my internet line for 8 months and I am now being charged ********ly!!!

The worst service ever!!! I've been waiting for my Fibre to be active for over 8 months and it is still not fixed. To top it off they decided to deactivate the 'while you wait' router without any prior contact to warn clients about this. I spent the whole day talking to rude staff who shout and scream at clients.

Every month I get an SMS that this complimentary router they give you will be disconnected because my fibre is active and every month since Feb I have to call and tell them that my fibre is not active and then they don't disconnect it. They tell me that they will escalate my case to the project management team who has failed to address this issue for 8 months and so it carries on every month.

Today I called 5 times without any assistance. Supersonic said that the router will stay on until they activate my fibre but today they breached their contract and switched it off and I have been unable to work all day. And after speaking to a lady I get an SMS that the router has been activated but I must pay R1000,00 for a router I was told would be complimentary. This amount is even more than the fibre I requested and I don't understand why I am being made to pay for a complimentary router and Supersonc's incompetence. I would also like them to stop charging me as I was not aware of this until receiving an SMS.

Very bad company and I would not recommend it to anyone. Their service is terrible and their staff are even worse!!!!