Worst service ever empty promises

On the 25th I made a deposit of R599 for my package, I then got debited another R599 and spoke to an agenT on WhatsApp And I received this message “ [2020/05/25, 16:18:17] Wifi Whatsapp: I do apologise for the debit going off incorrectly i have opened up a case for the payment to be allocated, Once the debit order reflects on our side we will request a refund and it will take 24-48hrs to reflect in your account“ that was on the 25th, messaged them again on the 31st no reply on WhatsApp, I called today on the 1st spoke to Seleke he mentioned he will sort it out and get back to me, it’s 20:14 and still no response, this is frustrating because no1 on there phone or WhatsApp keeps to there word and give you any feedback !!! It’s my 1st month with them and there service is a complete F#ck UP, I want my money returned to me