WORST SERVICE EVER

I am moving from airfibre to FLTE because airfibre has been giving me challenges, i was paying for no service. The agent I spoke to last week (after bad service from several agents) managed to assist me by sending a cancelation request for airfibre without a cancelation fee, she then put an order for FLTE for me. On Tuesday when I tried paying for the FLTE order, there were 2 orders under my cart, I then paid R449 for the 400GB package. I later realised that I was supposed to pay R399 for uncapped that was pre ordered for me. I called them immediately, spoke to 2 Matshepo who put me on hold for 1hr 30min until the line cut, she never called back. I then called today and spoke to Busi, i insisted on speaking to a team leader or manager because of bad service, that team leader couldn't come to the phone but promised to call back, they never did. Their WhatsApp service agent couldn’t assist either, 2 times

I logged on to clients portal to cancel the order SSL***6 so that they can refund me, their portal gave me an error.

This company doesn't care about customer service, all they care about is money. I received the worst service from supersonic

Cell number- ***

Monica Shandu