lM
leon M
1 reviews | Active since Oct 2012
06 Jul 2021, 15:52
WORST SERVICE EVER
We app**** for Supersonic's internet services on the 28th of May this year. We were promised installation within 7-14 working days. Not only have they not done the installation yet, after 26 working days, but they also never responded after we've left daily callback requests for weeks on end. Every call takes about an hour, after waiting in their queuing system, and then having to explain our situation to an agent. Only to be promised that someone will call us back, which has never happened, after about 10 such calls. It's by far the worst (or should I say non-existent) customer service I've come across in my whole life.
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Replies (5)0
Replies (5)
Supersonic 's replyOfficial
07 Jul 2021, 06:56Good day Leon.
I sincerely apologise for the frustration caused. Kindly be advised that I will be looking into your query and I will assist.
Kind regards,
Nonhlanhla
I sincerely apologise for the frustration caused. Kindly be advised that I will be looking into your query and I will assist.
Kind regards,
Nonhlanhla
Supersonic 's reply07 Jul 2021, 06:56
Official
Good day Leon.
I sincerely apologise for the frustration caused. Kindly be advised that I will be looking into your query and I will assist.
Kind regards,
Nonhlanhla
I sincerely apologise for the frustration caused. Kindly be advised that I will be looking into your query and I will assist.
Kind regards,
Nonhlanhla
lM
leon M's updateReviewer Update
07 Jul 2021, 09:28Thank you, Nonhlanhla. I'll be very happy if it happens, and if the installation actually happens. We're now on the 27th working day since we've app****, with no installation or callback to date.
lM
leon M's update07 Jul 2021, 09:28
Reviewer Update
Thank you, Nonhlanhla. I'll be very happy if it happens, and if the installation actually happens. We're now on the 27th working day since we've app****, with no installation or callback to date.
lM
leon M's updateReviewer Update
07 Jul 2021, 16:52Hi, Nonhlanhla.
Much appreciated. Thank you very much.
Much appreciated. Thank you very much.
lM
leon M's update07 Jul 2021, 16:52
Reviewer Update
Hi, Nonhlanhla.
Much appreciated. Thank you very much.
Much appreciated. Thank you very much.
lM
leon M's updateReviewer Update
10 Jul 2021, 09:41Good morning, Nonhlanhla. It's now 3 days later, and still nothing has happened. Can't you perhaps arrange for LTE in the meantime, as we've discussed? This is taking forever, with still no results or even a promise of some performance, whatsoever.
lM
leon M's update10 Jul 2021, 09:41
Reviewer Update
Good morning, Nonhlanhla. It's now 3 days later, and still nothing has happened. Can't you perhaps arrange for LTE in the meantime, as we've discussed? This is taking forever, with still no results or even a promise of some performance, whatsoever.
lM
leon M's updateReviewer Update
14 Jul 2021, 09:23Good morning, Nonhlanhla. It's now a week again since we spoke, and STILL nothing has changed or happened. We're STILL at the exact same position we were on the 28th of May - absolutely NOTHING has happened. The line hasn't even been installed. It's STILL as though we haven't even app****, despite daily calls and queries. I really thought something would happen after you called me, but alas, still NOTHING. Not even an indication of how long still before anything happens. I have truly never experienced such poor (or rather, non-existent) service in all of my life.
lM
leon M's update14 Jul 2021, 09:23
Reviewer Update
Good morning, Nonhlanhla. It's now a week again since we spoke, and STILL nothing has changed or happened. We're STILL at the exact same position we were on the 28th of May - absolutely NOTHING has happened. The line hasn't even been installed. It's STILL as though we haven't even app****, despite daily calls and queries. I really thought something would happen after you called me, but alas, still NOTHING. Not even an indication of how long still before anything happens. I have truly never experienced such poor (or rather, non-existent) service in all of my life.