WB
Willem B

1 reviews | Active since Jun 2017

10 Apr 2021, 13:27

!!!!!!!WORST SERVICE EVER!!!!!! DO NOT USE THIS PROVIDER.

WORST Service ever received from a Company. Internet has been down since beginning of March, I've been in contact with Supersonic on a daily basis, just to get told that "They Have logged the Call for a Manager to phone me" Up to today "40 Days later" not ONE phone call not an email Nothing. LTE has been off, getting SMS saying my Fiber is almost ready. I haven't even app**** for Fiber!!!!!!!!!!!!!!!!!!!!! I've Sent an Email for Cancellation that doesn't even happen but when you call in and press 1 for sales they phone you within a minute.. Supersonic I need answers and I need them ASAP.. Sick and Tired of hearing someone will phone you back. I do have proof and recording of all calls and emails will gladly forward. Please get in contact. And this is how paying clients are treated that have been with you for a couple of years........

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Replies (2)
Supersonic
Supersonic 's reply12 Apr 2021, 09:35
Official
Good morning Willem B. Thank you for reaching out to supersonic fibre.
We are sincerely sorry for the frustration caused. We will follow up on your behalf and advise.

Kind regards.
Joshua.
WB
Willem B's update12 Apr 2021, 09:41
Reviewer Update
Hi, This is all that Supersonic says "We will follow up and and advise" Well this didn't happen for 41 days so why would anyone phone me now...… Useless.