Worst service EVER

Been waiting for 5 days to be called back. I have called everyday since Sunday and had to deal with agents laking me for a fool even after I mentioned I would rate the company a 0 the colleagues in the background laugh and say rate us -0. I have been promised I would be called by a Goodenough regarding a refund query IM STILL WAITING. I had my account debited for gigs that was never loaded . I have paid for a upgrade to start the 20th it was back dated to a month ago. And I'm sitting with no WiFi. I have dealt with agents Fiza, Noma,Noluthando and a few I can't recall since Sunday and after a good 20-30 minutes of me having to explain EVERYTIME I get told they will call me back shortly or someone will which never happens till this hour. I even sent a agent Leandre who I signed up with a msg for assistance she referred me to customer service without assisting I sent a email to a Germaine who would reply with speed when we took out the deal for payment and almost 2 days later NO RESPONSE. THIS IS THE WORST SERVICE EVER. I WOULD LIKE A REFUND FROM THIS COMPANY AND WILL NOT REFER NOBODY TO THEM