LP
Lea P
1 reviews | Active since Jul 2021
28 Jul 2021, 11:39
Worst service ever
I signed up with Supersonic beginning of July. I recieved my router and sim on 19 July. I am still unable to use my internet due to my sim card not being RICA'd. I have been calling since last week Tuesday to get this resolved, but has been unsuccessful. How difficult can it be to just RICA the sim card? I have been promised multiple times that it will be sorted, that a project manager is looking at my case, that the customer care manger will contac tme BUT still nothing!
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Replies (2)
Supersonic 's replyOfficial
28 Jul 2021, 12:38Good Afternoon Lea P , Thank you for contacting Supersonic Fibre, Apologies for the inconveniences caused, please hang in there while i look into your account and i will provide you with feedback shortly.
Regards
SN
Regards
SN
Supersonic 's reply28 Jul 2021, 12:38
Official
Good Afternoon Lea P , Thank you for contacting Supersonic Fibre, Apologies for the inconveniences caused, please hang in there while i look into your account and i will provide you with feedback shortly.
Regards
SN
Regards
SN
LP
Lea P's updateReviewer Update
29 Jul 2021, 17:56Dear SN from Supersonic,
Thank you for your reply to my review yesterday. However, it does not mean anything. I have not hear from you nor has my issue been resolved. Really, how much more do you want me to do. I have tried all channels available to me and I still have NO service. This is totally ridiculous! This is really the worst service I have ever experienced! NOT IMPRESSED AT ALL! ???
Thank you for your reply to my review yesterday. However, it does not mean anything. I have not hear from you nor has my issue been resolved. Really, how much more do you want me to do. I have tried all channels available to me and I still have NO service. This is totally ridiculous! This is really the worst service I have ever experienced! NOT IMPRESSED AT ALL! ???
LP
Lea P's update29 Jul 2021, 17:56
Reviewer Update
Dear SN from Supersonic,
Thank you for your reply to my review yesterday. However, it does not mean anything. I have not hear from you nor has my issue been resolved. Really, how much more do you want me to do. I have tried all channels available to me and I still have NO service. This is totally ridiculous! This is really the worst service I have ever experienced! NOT IMPRESSED AT ALL! ???
Thank you for your reply to my review yesterday. However, it does not mean anything. I have not hear from you nor has my issue been resolved. Really, how much more do you want me to do. I have tried all channels available to me and I still have NO service. This is totally ridiculous! This is really the worst service I have ever experienced! NOT IMPRESSED AT ALL! ???