MM
Mishen M
1 reviews | Active since Feb 2020
01 Feb 2020, 15:16
Worst service ever
It's a few days now that I do not have internet access. The first few days I didn't complain thinking maybe I do not have data available but it's now I new month and I still do not have internet access. I'm not even 15 days with SUPERSONIC and the issues start. I've messaged your whatsapp service and it's more then an hour since I've received the message of my issue being allocated to an agent. No actual message from an agent at all and it's way pass the hour mark. I will be canceling my service if this issue isn't sorted out immediately. And this story about me being billed R1000 if I cancel within the first six months will not be paid by me. It's like your are setting the clients up because yourl know that your service is terrible that's why yourl have included this clause of a client being billed R1000 if they cancel in the first six months. This is unacceptable.
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Replies (2)
Supersonic 's replyOfficial
03 Feb 2020, 16:44Good-day Mishen
Apologies that you are not happy with the service you have received, we have been inundated with chats today as debit orders went off so there are a lot of queries.
As per cancellation we are very transparent, for updated T&C always visit our website:
Cancellation Rules
I wouldnt want you to go that route we will always do our best to resolve your query and are working on getting our response times down.
Bright regards,
The Supersonic Team
Apologies that you are not happy with the service you have received, we have been inundated with chats today as debit orders went off so there are a lot of queries.
As per cancellation we are very transparent, for updated T&C always visit our website:
Cancellation Rules
- The Customer may cancel Supersonic F-LTE at any time by giving Supersonic notice of one calendar month.
- The notice must be communicated via e-mail to *** or ***.
- Customers who cancel a Supersonic F-LTE service agreement will be liable to return the router to Supersonic at their cost upon cancellation, in a reasonable and working condition, or be charged the replacement value of the router at time of cancellation.
- Cancellation within the first six (6) months of initial activation of a Supersonic service agreement , will incur an additional charge of R1000 (incl. VAT) which will be waivered if the router is returned to Supersonic with all it’s packaging, in original condition.
I wouldnt want you to go that route we will always do our best to resolve your query and are working on getting our response times down.
Bright regards,
The Supersonic Team
Supersonic 's reply03 Feb 2020, 16:44
Official
Good-day Mishen
Apologies that you are not happy with the service you have received, we have been inundated with chats today as debit orders went off so there are a lot of queries.
As per cancellation we are very transparent, for updated T&C always visit our website:
Cancellation Rules
I wouldnt want you to go that route we will always do our best to resolve your query and are working on getting our response times down.
Bright regards,
The Supersonic Team
Apologies that you are not happy with the service you have received, we have been inundated with chats today as debit orders went off so there are a lot of queries.
As per cancellation we are very transparent, for updated T&C always visit our website:
Cancellation Rules
- The Customer may cancel Supersonic F-LTE at any time by giving Supersonic notice of one calendar month.
- The notice must be communicated via e-mail to *** or ***.
- Customers who cancel a Supersonic F-LTE service agreement will be liable to return the router to Supersonic at their cost upon cancellation, in a reasonable and working condition, or be charged the replacement value of the router at time of cancellation.
- Cancellation within the first six (6) months of initial activation of a Supersonic service agreement , will incur an additional charge of R1000 (incl. VAT) which will be waivered if the router is returned to Supersonic with all it’s packaging, in original condition.
I wouldnt want you to go that route we will always do our best to resolve your query and are working on getting our response times down.
Bright regards,
The Supersonic Team
MM
Mishen M's updateReviewer Update
03 Feb 2020, 17:59I clearly understand the terms and conditions of supersonic,but I don't believe yourl understand the commitment yourl make to a customer, your commitment is to provide an internet service, so by yourl not providing me with internet access for two days I believe yourl are in breach of contract to the commitment that yourl made to me when I signed up with yourl. Yourl do not provide a valid reason has to why I do not have internet access. So if I need to cancel my contract because yourl are not providing me with any internet access why should I wait for 31days because clearly yourl are not providing me the service that I'm paying for. Furthermore my internet access is now up and running after two long days so for now I do not need to cancel my account. But for in the future if yourl breach the contract that yourl have with me by not providing me with any sort of internet access do not expect me to wait 31days without internet before I can cancel because that is nonsense.
MM
Mishen M's update03 Feb 2020, 17:59
Reviewer Update
I clearly understand the terms and conditions of supersonic,but I don't believe yourl understand the commitment yourl make to a customer, your commitment is to provide an internet service, so by yourl not providing me with internet access for two days I believe yourl are in breach of contract to the commitment that yourl made to me when I signed up with yourl. Yourl do not provide a valid reason has to why I do not have internet access. So if I need to cancel my contract because yourl are not providing me with any internet access why should I wait for 31days because clearly yourl are not providing me the service that I'm paying for. Furthermore my internet access is now up and running after two long days so for now I do not need to cancel my account. But for in the future if yourl breach the contract that yourl have with me by not providing me with any sort of internet access do not expect me to wait 31days without internet before I can cancel because that is nonsense.