IK
Imraan K
1 reviews | Active since Aug 2021
06 Aug 2021, 15:00
Worst service ever!!!
Worst ever service, I thought Telekom was bad but Supersonic beats everyone. Sitting on the phone for the last 6 hours. Spent hundreds of rands on airtime and no one seems to know what is happening. Seems like they have one agent for all their customers. PLEASE STAY VERY FAR AWAY FROM THIS COMPANY.
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Replies (6)0
Replies (6)
Supersonic 's replyOfficial
06 Aug 2021, 15:14 Good day Imraan.
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your query and I will assist.
Kind regards, Nonhlanhla
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your query and I will assist.
Kind regards, Nonhlanhla
Supersonic 's reply06 Aug 2021, 15:14
Official
Good day Imraan.
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your query and I will assist.
Kind regards, Nonhlanhla
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your query and I will assist.
Kind regards, Nonhlanhla
IK
Imraan K's updateReviewer Update
06 Aug 2021, 16:38Sorry but this serviceis unacceptable. I am currently on hold with your call centre agent for the last hour and he seems to have put me on hold and disappeared. Same thing happened this morning, an egineer that I was on a call for for over 2 hours cut me off. In total, I have been on the phone with your call centre for more than 6 hours this morning spending hundreds of rands on airtime. We are not even given an option to speak to someone senior to escalate issues.
IK
Imraan K's update06 Aug 2021, 16:38
Reviewer Update
Sorry but this serviceis unacceptable. I am currently on hold with your call centre agent for the last hour and he seems to have put me on hold and disappeared. Same thing happened this morning, an egineer that I was on a call for for over 2 hours cut me off. In total, I have been on the phone with your call centre for more than 6 hours this morning spending hundreds of rands on airtime. We are not even given an option to speak to someone senior to escalate issues.
IK
Imraan K's updateReviewer Update
07 Aug 2021, 10:01I spent the whole day yesterday trying to get through to your call centre. On the few occassion that I got through your agents made me wait and then hung up. This morning once again I am trying to get through to your customer service but to no avail. WHO IS GOING TO ASSIST ME AND WHEN???? DISGUSTING CUSTOMER SERVICE!!!
IK
Imraan K's update07 Aug 2021, 10:01
Reviewer Update
I spent the whole day yesterday trying to get through to your call centre. On the few occassion that I got through your agents made me wait and then hung up. This morning once again I am trying to get through to your customer service but to no avail. WHO IS GOING TO ASSIST ME AND WHEN???? DISGUSTING CUSTOMER SERVICE!!!
IK
Imraan K's updateReviewer Update
07 Aug 2021, 11:53PLEASE, PLEASE DO YOURSELF A FAVOUR AND NEVER SIGN-UP WITH THIS HORRIBLE COMPANY. TAKE HOURS TO ANSWER CALLS AND DO NOT PROVIDE ANY CUSTOMER SUPPORT. PLEASE STAY VERY FAR FROM THIS COMPANY AS THERE IS ABSOLUTELY NO CUSTOMER SERVICE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
IK
Imraan K's update07 Aug 2021, 11:53
Reviewer Update
PLEASE, PLEASE DO YOURSELF A FAVOUR AND NEVER SIGN-UP WITH THIS HORRIBLE COMPANY. TAKE HOURS TO ANSWER CALLS AND DO NOT PROVIDE ANY CUSTOMER SUPPORT. PLEASE STAY VERY FAR FROM THIS COMPANY AS THERE IS ABSOLUTELY NO CUSTOMER SERVICE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
IK
Imraan K's updateReviewer Update
07 Aug 2021, 13:42Accordingto your reply yesterday, this issue was supposedly escalated to your Project Management Office. Still waiting for your PMO or anyone that actually knows what's happening from your company to call me!!!
IK
Imraan K's update07 Aug 2021, 13:42
Reviewer Update
Accordingto your reply yesterday, this issue was supposedly escalated to your Project Management Office. Still waiting for your PMO or anyone that actually knows what's happening from your company to call me!!!
IK
Imraan K's updateReviewer Update
09 Aug 2021, 10:20Still waiting for your Project Management Office or so called Superstars to call me to sort out my internet. Seems like you guys just don't care about your customers. Does anyone in your company even reads all the negative reviews posted by many others???
IK
Imraan K's update09 Aug 2021, 10:20
Reviewer Update
Still waiting for your Project Management Office or so called Superstars to call me to sort out my internet. Seems like you guys just don't care about your customers. Does anyone in your company even reads all the negative reviews posted by many others???