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David M

1 reviews | Active since Nov 2020

03 Nov 2020, 11:04

Worst service ever

I placed an order and paid on the 27th. Called in and emailed proof of payment and receipt was confirmed over the phone. Today I communicate with Kiara and I get told that onlynow are they sending proof of payment to accounts and she just kept quiet afterwards. I called in and spoke to Charmaine and she tells me that I will get my order in 3 to 5 days and just hung up

According to the agreement, you get your package 3 to 5 days after payment, and that is today!!!! This is terrible service from the company and the consultants I spoke to!!!!

0
Replies (3)
Supersonic
Supersonic 's reply03 Nov 2020, 13:34
Official
Hello David, 

Sorry to see that you have not received satisfactory service from us. We are looking into this and will be in touch to ensure that this is resolved to your satisfaction as soon as possible. 

Regards
Sandra 
DM
David M's update04 Nov 2020, 15:35
Reviewer Update
It is 2 days later and my issue is not resolved and I still get genereric responses like the one you just gave me her. WhatsApp chats are the worst
DM
David M's update04 Nov 2020, 15:46
Reviewer Update
I have sent my proof of payment so many times now, am exhausted. Nobody knows anything when you call or use their even worse WhatsApp chat. I had a chat with Kiara yesterday, who promised that they sent through the proof of payment to finance. Regardless of the inconvenience already experienced, I decided to just comply, but decided to come here and ward other of this shoddy service. Today I get the same this in the morning, requesting proof of payment. I decided to call in before 12pm and spoke to Charmaine, who said that they aren’t sending an email to have my order closed to be sent out. I just sent a WhatsApp now, to Ben asked for my proof of payment again. This is over a week, and the reply that I got here meant nothing, as nobody contacted me. This is the worst service by any isp that I have used