Worst service ever!!!!!!!

I have really now had it with Supersonic!!! If i had known the terrible service this company gives, i would not even have signed myself up for my internet service let alone referring someone to them. More than 3 weeks ago, I assisted a friend of my parents, who is an elder over the age of 60, to get a router for his home on LTE. Due to circumstances which has been explained numerous times to Supersonic agents, RAM does not want to deliver the router AFTER Supersonic agents told us to send the documentation he had available and they would sort it out with RAM couriers. a week and a half ago we contacted Supersonic again, after having to hold the line for nearly a half an hour, because NO ONE responds to the whatsapps!! We were told that someone would contact him last Monday regarding this situation and up until today, NO ONE has contacted him!! Considering the fact that that he has already made his upfront payment and his money is going to be deducted for a service which was never received, this service is really terrible and i feel embarrassed to have referred him to Supersonic!

I am going to the media with this nonsense because i have had enough of this nonsense and battling to get hold of Supersonic!!!!