Worst service ever

I honestly don’t know what’s so difficult about loading a subscription and activating an account. How that process takes over 2 weeks puzzles me. Why bother issue reference numbers if every time I call I’m told the reference won’t work, the require my ID no. Then I have explain I have an exciting account but I’m calling about a new one which I don’t have an account no. for because subscription has not been loaded. Then I’m told my case has been escalated, then I call again the call centre agent doesn’t know what I’m talking about.... the most frustrating process ever.