AN
Aliecia N

1 reviews | Active since Jul 2011

16 Oct 2020, 13:27

Worst service ever

Supersoni, is the worst company to even deal. Even since we moved over them (which was not by chose) we have had ends problems. This week is the worst even. We have been having problems from Monday. You call them to find out what’s going on. After holding on for who know how long. All they tell you is they logging a case. Then you speak to a manager, you get told they will sort it out for you ASAP! Then is works for couple of hours. Then goes off again, when you call to speak to the same manager again all of a sudden they not there, or they have left for the day. What’s amazing is that they tell you, no there is a problem with the host Or something of the wifi And it not them. But the company we use to be with we never have so many problems. If you are someone like myself you loses money every time you wifi goes down because you can’t work. Don’t waste your time with them

0
Replies (3)
Supersonic
Supersonic 's reply16 Oct 2020, 20:20
Official
Good day Aliecia,

My apologies for the bad experience you had, what problem are you experiencing now so we can assist you ?  I have checked your account it shows that you are online and ative 

Kind regards 

Sandra 

AN
Aliecia N's update16 Oct 2020, 21:48
Reviewer Update
Sandra, can you read? Yes it will be on now come tomorrow during the day, it will go off again and the whole circle begins again. Every day the wifi goes of and I sit sometimes for hours waiting for it to come back and then when I call yol don’t know what the problem is. This have been going on from the time we moved over to yol. Just now it is becoming very bad!
AN
Aliecia N's update04 Nov 2020, 15:03
Reviewer Update
What do you know, it’s not even a month yet and I have the problem again. I call Supersoni and they tell me that can’t do anything. I have to wait 72 hours for them to come out and check it. Please tell me know is going to pay me for the next 72 hours. Trust me Supersoni doesn’t give a dam!!!