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Ephraim N

1 reviews | Active since Nov 2012

04 Jul 2021, 12:23

Worst service

The service I have receiving even now it's very phethetic as I don't have any Internet access and my workload and my kids school work is being affected. I already spent R165 on airtime calling them all day along while they promise to call me back after putting me on hold for over 20 minutes per call.

They keep talking their office jargon to me abt 2nd lines, if, is and other staff I don't know. Ellene Motsatsi even laughed at me when I told Her am being taken from pillar to post. I have never received a horrible service like this ever since. They all don't know what is the problem with my connection.

Nompilo open this case - CAS_711898-d6b8c7 yesterday but even now it's not attended. We working online and kids attend online tomorrow it's Monday we canceled Rain for them but now we stranded without Internet.

Even this review won't be attended I know.

My number is *** network identifier no:***A9671A4

Am starting to regret.

0
Replies (3)
Supersonic
Supersonic 's reply04 Jul 2021, 13:11
Official
Good day, Ephraim N, Thank you for reaching out to Supersonic, I apologize for the frustration caused,Please note that i am looking into your account and i will provide you with feedback as soon as possible.

Regards
SN
EN
Ephraim N's update04 Jul 2021, 13:41
Reviewer Update
Hi SN

Am really looking forward to your assistance before the end of today. tomorrow it's work nd school online.
EN
Ephraim N's update04 Jul 2021, 17:11
Reviewer Update
I just spoke to the agent that sold me this thing and She confirmed you guys as supersonic don't care if we connected or not as long as your paid by us. Even their sales manager confirmed it via voice note that they have reported such cases and you guys intentionally ignore our complaints because your paid already while they have to deal with us as unhappy clients. I will be taking this matter further since I have the voice notes confirming this illservoce your company is providing and will be sharing this voice notes on social media to make sure the community knows your Avery bad company and they must never take a wrong decision by taking your service. We must stop this bad service before it goes far. You guys a taking our money and risking our employment during this tough economic times. Even now you haven't given me any concrete feedback since morning.