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Darren B
1 reviews | Active since Jun 2021
15 Jun 2021, 12:14
Worst service currently in SA
Day 6 without a phone call back, despite numerous emails, calls and facebook messenger requests.
This company does not care about customer service, and I would not recommend them to my worst enemy.
I have stopped getting email responses, facebook messenger responses and just want my line cancelled with immediate effect at this point, that a decent, customer focussed business can take over the management of my internet.
Supersonic seems to have a policy to not call customers.
Avoid at all costs
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Replies (4)0
Replies (4)
Supersonic 's replyOfficial
15 Jun 2021, 12:24Good day Darren.
I apologise for the frustration caused. Kindly allow me a moment to follow up and assists.
Kind regards, Nonhlanhla
I apologise for the frustration caused. Kindly allow me a moment to follow up and assists.
Kind regards, Nonhlanhla
Supersonic 's reply15 Jun 2021, 12:24
Official
Good day Darren.
I apologise for the frustration caused. Kindly allow me a moment to follow up and assists.
Kind regards, Nonhlanhla
I apologise for the frustration caused. Kindly allow me a moment to follow up and assists.
Kind regards, Nonhlanhla
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Darren B's updateReviewer Update
15 Jun 2021, 13:47Hi there. I am past the point of a follow up. I want a manager in your accounts department to phone me.
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Darren B's update15 Jun 2021, 13:47
Reviewer Update
Hi there. I am past the point of a follow up. I want a manager in your accounts department to phone me.
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Darren B's updateReviewer Update
16 Jun 2021, 09:18Still no call.
Everyone is very sorry for the frustration and the inconvenience, yet after 7DAYS, still no phone call? Do you need me to buy airtime for the billing department?
Everyone is very sorry for the frustration and the inconvenience, yet after 7DAYS, still no phone call? Do you need me to buy airtime for the billing department?
DB
Darren B's update16 Jun 2021, 09:18
Reviewer Update
Still no call.
Everyone is very sorry for the frustration and the inconvenience, yet after 7DAYS, still no phone call? Do you need me to buy airtime for the billing department?
Everyone is very sorry for the frustration and the inconvenience, yet after 7DAYS, still no phone call? Do you need me to buy airtime for the billing department?
DB
Darren B's updateReviewer Update
17 Jun 2021, 14:22Day 8, and not surprisingly, still no phone call. I keep on waiting for Leon Shuster to appear with a hidden camera because it is simply not believable that a telecommunications company cannot call a customer. I have offered to purchase airtime.
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Darren B's update17 Jun 2021, 14:22
Reviewer Update
Day 8, and not surprisingly, still no phone call. I keep on waiting for Leon Shuster to appear with a hidden camera because it is simply not believable that a telecommunications company cannot call a customer. I have offered to purchase airtime.