1 reviews | Active since Nov 2020
Worst Service
Vumatel has been installing fibre in my area. There were three ISP as part of the Vuma Reach, i.e. Afrihost, Webafrica, Mweb and Supersonic.
I made payment for Supersonic as my ISP as they were rated the best ISP for 2019. Payment was made on the 3rd November 2020 and nothing happened until I contacted Vumatel on the 12th November 2020 and was informed then that Vumatel could not get a hold of me to finalise the appointment.
Eventually, the router was connected on Friday, the 13th November 2020. I spoke to Supersonics Superstars and was told that it takes 24 hours for me to get connected. Its now 72 hours that has passed and still not connected.
I was emailed an incorrect username and password. One Superstar opened the case and closed it (CAS PAS - 294186 - X7X8M6).
Called again and a new case opened (CAS - 294300 - X5Q7Z9). Was informed that this issue would be resolved within 72 hours but not resolved yet.
Called again. Case Number: CAS - 295463 - B3L2B8. Was informed that this was going to be escalated to the PMO. I was given my username and password but that did not help as my line was still not activated.
Case Number: CAS - 295789 - N1V6G6. I was told that Aubrey was going to approve and activate line but nothing was done.
I wonder if I am just the unlucky customer or are they many more customers like me being frustrated with poor service.
I wonder how companies like this are rated top 3 for 2019 yet frustrates customer.
Apologies for the frustration that you have suffered. I have escalated your query to the manager of this department and we will be in touch to assist as soon as possible.
Regards,
Sandra
Apologies for the frustration that you have suffered. I have escalated your query to the manager of this department and we will be in touch to assist as soon as possible.
Regards,
Sandra
Its been a day since you have responded to my query and yet I did not receive any correspondence from Supersonic. Could you please get the manager to contact me on the following cellphone number: ***.
Could you please explain why Supersonic has been so delayed with my order as I have made payment on the 3rd November 2020 and to date I have not received the service that I have paid for. I did not even receive the router.
Please note that the fibre line was completely installed on Friday the 20th November 2020.
Its now Thursday, the 26th November 2020 and I have still not received the WIFI Router.
It is disappointing to note the Supersonic is a subsidiary company to MTN and should have been excellent in terms of customer service.
I have copied the proof of payment below. Should I not get the necessary response from Supersonic tomorrow I have no choice but to contact the CEO of Supersonic, Cameron Perumal and personally complain about the poor service received.
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| | Payment Confirmation
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| Hi Nielesh, You successfully paid R 394.99 to Supersonic
| Recipient: | Supersonic
| Item Name: | Recurring Debit Order Sale #e8240ee6-e3bc-4e86-98d6-35fdfdc5e669
| Payment made today: | R 394.99
| Linked Card: | 1689 Note: The charge will appear on your card statement as "PF*VUMA Supersonic". To update or change the card linked to this subscription, click here. Have an opinion? Rate your PayFast experience by completing this short survey.
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| For any product, order or delivery queries you will need to get in touch with Supersonic directly. Thank you for using PayFast!Regards
The PayFast Team
https://www.payfast.co.za Copyright (c) 2007 - 2020 PayFast
Its been a day since you have responded to my query and yet I did not receive any correspondence from Supersonic. Could you please get the manager to contact me on the following cellphone number: ***.
Could you please explain why Supersonic has been so delayed with my order as I have made payment on the 3rd November 2020 and to date I have not received the service that I have paid for. I did not even receive the router.
Please note that the fibre line was completely installed on Friday the 20th November 2020.
Its now Thursday, the 26th November 2020 and I have still not received the WIFI Router.
It is disappointing to note the Supersonic is a subsidiary company to MTN and should have been excellent in terms of customer service.
I have copied the proof of payment below. Should I not get the necessary response from Supersonic tomorrow I have no choice but to contact the CEO of Supersonic, Cameron Perumal and personally complain about the poor service received.
|
| | Payment Confirmation
|
|
| Hi Nielesh, You successfully paid R 394.99 to Supersonic
| Recipient: | Supersonic
| Item Name: | Recurring Debit Order Sale #e8240ee6-e3bc-4e86-98d6-35fdfdc5e669
| Payment made today: | R 394.99
| Linked Card: | 1689 Note: The charge will appear on your card statement as "PF*VUMA Supersonic". To update or change the card linked to this subscription, click here. Have an opinion? Rate your PayFast experience by completing this short survey.
|
|
| For any product, order or delivery queries you will need to get in touch with Supersonic directly. Thank you for using PayFast!Regards
The PayFast Team
https://www.payfast.co.za Copyright (c) 2007 - 2020 PayFast
We do apologise for the delay you experienced
We do apologise for the delay you experienced