WORST SERVICE BY SUPERSONIC. STAY AWAY

In August this year I wrote an email to Supersonic internet provider to alert them that they had not been sending me monthly invoices and making debits from my account for my subscription since May. They only reverted to me via telephone aftet several reminders for them to send invoices. Suring the call I was given an option to bring the account up to date by making a bulk payment or make arrangements to pay 3 months or 6 months payment plan. I opted to take a payment plan as it had not been my fault that my account was npt beimg debited as funds were always available and I was not prepared to be panalised for their mediocre service.

I then started receiving invoices which I honored and paid more than was required to cover the outatanding amount which they failed to debit and invoice me for.

To my suprise, my service was abruptly disconnected despite me makimg regular payments and I phoned their call centre and did not get assistants as their consultants are not available to take calls and subsequently wrote emails to their billings and accounts departments with attachments of my proof of payment but my matter is being ignored. I elevated my query to Supersonic management but still no response no acknowledgement of my correspondence.

Supersonic does not care for customers and is actually giving MTN a bad name as their are providing internet service on behalf of MTN. I intend to migrate to a better provide who values clients. I regret ever signing up with Supersonic.