Worst Service and experience ever

I would give supersonic a 0 star rating but because I can’t’ I’ll give you a 1. WORST EXPERIENCE EVER AND WE HAVE NOT EVEN STARTED USING SUPERSONIC AS AN ISP YET!! We have been trying for the past 2.5 weeks to get someone’s attention, phoned numerous times to do a follow up on an installation date and I’ve been given the run around as nobody that works there knows what exactly is going on with my installation. Do you want to assist or should I find another ISP?? Also your customer service is pathetic to say the least majority that I’ve spoken to are full of attitude or just plain and simply unwilling to help. Your escalation process is non existent and shouldn’t be part of your vocabulary as that I’ve been told but haven’t heard anything back.