WORST SERVICE AND CUSTOMER EXPERIENCE EVER!!!

I app**** for fibre almost 3 weeks ago and after threatening to cancel the application,one agent promptly pushed our application through!

After 2 weeks vodacom came to install the line and advised us to call supersponic for a router, after all the drama earlier l atleast expected a swift response, after all its only a router left right?

For 3 days l have been calling , and all agents have been throwing me from pillar to post , lying by saying whats your name, ID number and cell phone number, we will call you back etc…today l made a call to cancel and one agent **** that router will be delivered today, when l followed up, one **** we are awaiting vodacom to confirm installation of line, which was done swiftly barely 3 hours after installing the line about 3 days ago and when l caught them out, they **** again and said the project manager will call you etc!!!

The agent responsible for our fibre is Thembi and she has not bothered calling us to even properly communicate whats going on!

Fellow South Africans, this why we tend not to support local businesses, this service is beyond deplorable!!!