IM
Ian M
1 reviews | Active since Apr 2020
07 Apr 2020, 15:55
WORST SERVICE.
I placed an fibre order with them in the beginning of March 2020 and they said it will take 7 to 14 working days to be installed till now I am still awaiting the installation. Every time I phone its a nother story. They said Thembi will call me and update me on my progress, still waiting for her call.
Could somebody just please assist me with my order!!
Ian Mccallaghan ***
Helpful (0)
Replies (5)0
Replies (5)
Supersonic 's replyOfficial
08 Apr 2020, 12:27Hi Ian,
Apologies for the delay from our side. I will have someone contact you as soon as possible to get you up and running.
Regards,
Sandra
Apologies for the delay from our side. I will have someone contact you as soon as possible to get you up and running.
Regards,
Sandra
Supersonic 's reply08 Apr 2020, 12:27
Official
Hi Ian,
Apologies for the delay from our side. I will have someone contact you as soon as possible to get you up and running.
Regards,
Sandra
Apologies for the delay from our side. I will have someone contact you as soon as possible to get you up and running.
Regards,
Sandra
IM
Ian M's updateReviewer Update
08 Apr 2020, 14:11Hi Sandra
Thank you, but a lady phoned me this morning at 09:19 and said they will do the installation today or tomorrow and will phone me back in 20min half a day passed and nobody phoned me back. Could I please urgently get assistance as I need to work from home and I need my line up up running.
Thank you, but a lady phoned me this morning at 09:19 and said they will do the installation today or tomorrow and will phone me back in 20min half a day passed and nobody phoned me back. Could I please urgently get assistance as I need to work from home and I need my line up up running.
IM
Ian M's update08 Apr 2020, 14:11
Reviewer Update
Hi Sandra
Thank you, but a lady phoned me this morning at 09:19 and said they will do the installation today or tomorrow and will phone me back in 20min half a day passed and nobody phoned me back. Could I please urgently get assistance as I need to work from home and I need my line up up running.
Thank you, but a lady phoned me this morning at 09:19 and said they will do the installation today or tomorrow and will phone me back in 20min half a day passed and nobody phoned me back. Could I please urgently get assistance as I need to work from home and I need my line up up running.
Supersonic 's replyOfficial
09 Apr 2020, 15:33Hi Ian, sure, let me follow up again for you
Regards,
Sandra
Regards,
Sandra
Supersonic 's reply09 Apr 2020, 15:33
Official
Hi Ian, sure, let me follow up again for you
Regards,
Sandra
Regards,
Sandra
Supersonic 's replyOfficial
09 Apr 2020, 15:42Hello Ian, i have just checked and your installation is scheduled for Monday.
Regards,
Sandra
Regards,
Sandra
Supersonic 's reply09 Apr 2020, 15:42
Official
Hello Ian, i have just checked and your installation is scheduled for Monday.
Regards,
Sandra
Regards,
Sandra
IM
Ian M's updateReviewer Update
13 Apr 2020, 16:37Dear Sandra
If somebody makes appointment with you for Monday 13 April to install your fibre box and confirm this in writing they need to adhere to that, it is unacceptable and at least they can pick up the phone and let me know it won't happen today. Could Thembi from supersonic please urgently follow up with Onke from vodacom and come back to me before COB today.
If somebody makes appointment with you for Monday 13 April to install your fibre box and confirm this in writing they need to adhere to that, it is unacceptable and at least they can pick up the phone and let me know it won't happen today. Could Thembi from supersonic please urgently follow up with Onke from vodacom and come back to me before COB today.
IM
Ian M's update13 Apr 2020, 16:37
Reviewer Update
Dear Sandra
If somebody makes appointment with you for Monday 13 April to install your fibre box and confirm this in writing they need to adhere to that, it is unacceptable and at least they can pick up the phone and let me know it won't happen today. Could Thembi from supersonic please urgently follow up with Onke from vodacom and come back to me before COB today.
If somebody makes appointment with you for Monday 13 April to install your fibre box and confirm this in writing they need to adhere to that, it is unacceptable and at least they can pick up the phone and let me know it won't happen today. Could Thembi from supersonic please urgently follow up with Onke from vodacom and come back to me before COB today.