kk
khumo.mogapi khumo.mogapi
1 reviews | Active since Sept 2016
13 Sept 2021, 10:32
Worst Service. 1 Star rating is still too much.
From Friday the 10 September to date (13 September) We have not had any internet connection. We spent the whole weekend calling but no-one really helped or returned our call as they had promised. One consultant said that we had not paid our account and as a result our line was suspend yet SUPERSONIC has debited our account and we have the receipt to prove it. This is really frustrating. SUPERSONIC has the worst service. The project managers do not follow-up as they promise to and neither do the call centre consultants. To get any service or solutions one has to hound and nag them, yet we are the paying costumers who have never defaulted on payment and still waste our precious airtime to hound Supersonic to keep their end of the deal.
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Replies (2)0
Replies (2)
Supersonic 's replyOfficial
13 Sept 2021, 11:13Good day Khumo M
Thank you for reaching out to Supersonic, I apologise for the inconvenience caused, please note that i am looking into your query and will provide you with feedback shortly.
Regards
WN
Thank you for reaching out to Supersonic, I apologise for the inconvenience caused, please note that i am looking into your query and will provide you with feedback shortly.
Regards
WN
Supersonic 's reply13 Sept 2021, 11:13
Official
Good day Khumo M
Thank you for reaching out to Supersonic, I apologise for the inconvenience caused, please note that i am looking into your query and will provide you with feedback shortly.
Regards
WN
Thank you for reaching out to Supersonic, I apologise for the inconvenience caused, please note that i am looking into your query and will provide you with feedback shortly.
Regards
WN
kk
khumo.mogapi khumo.mogapi's updateReviewer Update
16 Sept 2021, 13:14This is day 7 of no Internet after Supersonic Wrongfully terminated my account and now are struggling to active it.
I have spent most of my week calling supersonic as they rarely return calls and when they do (which I appreciate) it is definitely not to resolve your problem.
They don't take notes of your query so from the 10th Sept - 16 Sept I have been repeating my situation to every consultant and each consultant told me some lame excuse as to why I, a paying customer do not have internet connection.
I have asked for a technician to be sent out to my place to come and see what is wrong because rebooting wasn't cutting it. Technicians never pitched cause on their end everything was "working", so I asked them to check usage cause why would I send my airtime to call if everything is working.
I have asked to speak to Supervisors and managers but I am placed on hold and hang up upon.
I thought Supersonic being affiliated with MTN guaranteed exceptional service, but reading the reviews on HelloPeter I was so wrong and I regret signing up with supersonic.
Anyone reading this comment do yourself a favour and do not signup with supersonic. Worst service ever.
Wish I could remove my 1 star rating.
I have spent most of my week calling supersonic as they rarely return calls and when they do (which I appreciate) it is definitely not to resolve your problem.
They don't take notes of your query so from the 10th Sept - 16 Sept I have been repeating my situation to every consultant and each consultant told me some lame excuse as to why I, a paying customer do not have internet connection.
I have asked for a technician to be sent out to my place to come and see what is wrong because rebooting wasn't cutting it. Technicians never pitched cause on their end everything was "working", so I asked them to check usage cause why would I send my airtime to call if everything is working.
I have asked to speak to Supervisors and managers but I am placed on hold and hang up upon.
I thought Supersonic being affiliated with MTN guaranteed exceptional service, but reading the reviews on HelloPeter I was so wrong and I regret signing up with supersonic.
Anyone reading this comment do yourself a favour and do not signup with supersonic. Worst service ever.
Wish I could remove my 1 star rating.
kk
khumo.mogapi khumo.mogapi's update16 Sept 2021, 13:14
Reviewer Update
This is day 7 of no Internet after Supersonic Wrongfully terminated my account and now are struggling to active it.
I have spent most of my week calling supersonic as they rarely return calls and when they do (which I appreciate) it is definitely not to resolve your problem.
They don't take notes of your query so from the 10th Sept - 16 Sept I have been repeating my situation to every consultant and each consultant told me some lame excuse as to why I, a paying customer do not have internet connection.
I have asked for a technician to be sent out to my place to come and see what is wrong because rebooting wasn't cutting it. Technicians never pitched cause on their end everything was "working", so I asked them to check usage cause why would I send my airtime to call if everything is working.
I have asked to speak to Supervisors and managers but I am placed on hold and hang up upon.
I thought Supersonic being affiliated with MTN guaranteed exceptional service, but reading the reviews on HelloPeter I was so wrong and I regret signing up with supersonic.
Anyone reading this comment do yourself a favour and do not signup with supersonic. Worst service ever.
Wish I could remove my 1 star rating.
I have spent most of my week calling supersonic as they rarely return calls and when they do (which I appreciate) it is definitely not to resolve your problem.
They don't take notes of your query so from the 10th Sept - 16 Sept I have been repeating my situation to every consultant and each consultant told me some lame excuse as to why I, a paying customer do not have internet connection.
I have asked for a technician to be sent out to my place to come and see what is wrong because rebooting wasn't cutting it. Technicians never pitched cause on their end everything was "working", so I asked them to check usage cause why would I send my airtime to call if everything is working.
I have asked to speak to Supervisors and managers but I am placed on hold and hang up upon.
I thought Supersonic being affiliated with MTN guaranteed exceptional service, but reading the reviews on HelloPeter I was so wrong and I regret signing up with supersonic.
Anyone reading this comment do yourself a favour and do not signup with supersonic. Worst service ever.
Wish I could remove my 1 star rating.