Worst pathetic service ever received

I subscribed to supersonic on the 7th June 2021 and did a payment advance of R199. 00 as required by them for my router. It took a month for them to allocate the funds after calling them every 3rd day and sending them WhatsApp messages. After funds allocated they said I will receive my router after 3 to 5 days. That never happened I spoke to them on WhatsApp and I was promised that I will receive my router but that never happened. I then decided to cancel on the 28 July 2021 and asked for my refund of R199 that I paid and they said a consultant will contact me to complete my cancelation and it's been a month now and no call and I'm still not refunded. Supersonic it's a disgrace of a company and their customer service sucks big time. They don't do follow ups with their customers and just don't care.